Returns & Refunds Policy

We want you to be happy with your purchase. If you need to return an item, please review the conditions below before sending it back.

1. Change-of-Mind Returns

We accept change-of-mind returns within 30 days of receiving your order, provided the item meets our return conditions.

Returned items must be:

Unused and unworn
In original condition
Free from marks, stains, makeup, perfume or other signs of wear
Returned with original tags and packaging where applicable

Items that do not meet these conditions may not be eligible for a change-of-mind refund.

2. Return Shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise required by law.

We recommend using a tracked shipping service when returning an item, as we cannot be responsible for returns that are lost in transit.

3. Faulty or Damaged Items

If you receive an item that is faulty, damaged or significantly different from what was described, please contact us as soon as possible with your order details and photographs of the issue.

Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund.

4. Incorrect Items

If you receive the wrong item, please contact us as soon as possible. We will review the issue and arrange an appropriate solution.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method. The time for the funds to appear in your account may vary depending on your payment provider or financial institution.

6. Sale Items

Sale items may be subject to the same return conditions unless otherwise stated on the product page or required under the Australian Consumer Law.

7. Australian Consumer Law

This policy does not exclude or limit your rights under the Australian Consumer Law. Consumer guarantees may apply to products purchased from us, including where a product is faulty, unsafe, not fit for purpose or does not match its description.