Terms & Conditions

Welcome to Hey Collette. These Terms & Conditions govern your use of our website and the purchase of products from Dress Store.

By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Dress Store

Dress Store operates this website and provides the products, content, services and shopping experience available through the website.

Throughout these Terms, the terms "we", "us" and "our" refer to Dress Store.

2. Website Use

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.

You must not use the website to transmit malicious software, attempt unauthorised access, interfere with our systems, or engage in fraudulent or unlawful activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, prices and other information displayed on our website are accurate. However, colours and appearance may vary depending on your device or screen settings.

Product availability, descriptions, pricing and other information may change at any time without notice.

If an obvious pricing or product information error occurs, we reserve the right to correct the error and, where appropriate, cancel an affected order and provide a refund.

4. Orders

When you place an order, you are making an offer to purchase the selected products. An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, decline or cancel an order where necessary, including in cases involving suspected fraud, incorrect pricing, stock availability or other legitimate reasons.

5. Payment

Payments are processed through the payment methods available at checkout. Your payment information may be handled by third-party payment providers according to their own terms and privacy policies.

6. Shipping

We ship orders within Australia. Available shipping methods, charges and estimated delivery timeframes are provided at checkout.

For full details, please refer to our Shipping Policy.

7. Returns and Refunds

Our returns and refund conditions are explained in our Returns & Refunds Policy.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

8. Intellectual Property

All content on the Hey Collette website, including text, images, graphics, logos, product information and other materials, is owned by or licensed to Dress Store unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially use our website content without our prior written permission.

9. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites. We are not responsible for the content, availability, security or policies of third-party websites or services.

10. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that it will always be uninterrupted, error-free or available at all times.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updated version will be posted on this page.

12. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable laws.