Shipping policy

We currently offer shipping within Australia. Shipping options and estimated delivery timeframes are outlined below.

1. Shipping Options

Shipping Method	Cost	Estimated Delivery
Express	$15.00	1–2 business days
Standard	$11.00	3–5 business days
Free Standard Shipping	Free on orders $100.00 and over	3–5 business days

2. Order Processing

Orders are generally processed and prepared for dispatch as soon as possible after payment has been successfully received.

Orders may take additional time to process during sales, promotional periods, public holidays or periods of high order volume.

3. Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on your location, courier service, weather, public holidays and other circumstances outside our control.

Business days exclude weekends and Australian public holidays.

4. Delivery Address

Please make sure your shipping address is correct when placing your order. We are not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided at checkout.

5. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order details so we can assist with checking the delivery status.

7. Contact Us

If you have any questions about shipping, please contact us:

Hey Collette
3A/16 Landy Street
Northgate, Queensland 4013
Australia
Email: venentra@hotmail.com
Phone: +61 7 3103 2034