This policy explains how Hey Collette collects, uses, and protects your personal information when you shop with us.
What we collect
When you place an order or sign up, we collect details such as your name, email, shipping address, and payment information (processed securely by our payment providers — we never store full card numbers). We also collect basic browsing data to improve the site.
How we use it
- To process and deliver your orders and handle returns.
- To send order updates and, if you opt in, marketing emails you can unsubscribe from at any time.
- To improve our products, service, and website.
Sharing
We only share your information with the partners needed to run the store — such as our payment processor, shipping carriers, and email platform — and never sell your data to third parties.
Your rights
You can ask to access, correct, or delete your personal information at any time by emailing hello@heycollette.com. We handle personal information in line with the Australian Privacy Principles.
Cookies
We use cookies to keep your bag working, remember preferences, and understand how the site is used. You can control cookies through your browser settings.